You can't just ask customers what they want and then try to give that to them. By the time you get it built they'll want something new.

Vivendi will be one of the very few top communications groups of the Internet age. We will have customers all over the globe providing services through all kinds of technology.

More than 20 years on sustained competition informed customers and the rapid growth of new technology provide the necessary environment for substantial deregulation.

I'm not a tech guy. I'm looking at the technology with the eyes of my customers normal people's eyes.

There is no point in launching technology before customers are ready to use it.

Intel's still our main partner. We have not announced anything with AMD and don't have anything planned but we're constantly being aware to make sure our customers get the best technology.

In my column series 'The Main Thing ' I often talk about how Internet technology can improve the way people communicate - both within a business and between a business and its customers and partners.

Use state-of-the-heart technology online and offline to turn listeners into viral advocates and customers into raving fans.

What new technology does is create new opportunities to do a job that customers want done.

Through their own actions customers can hold companies responsible to higher standards of social responsibility. Through collective action they can leverage their dollars to combat the force of those investors who myopically pursue profits at the expense of the rest of society.