Because Microsoft seems to sometimes not trust customer choice they salt XP with all these little gizmos and trap doors to get people to try Microsoft stuff. But the reality is that we're downloading more players than we ever have on a worldwide basis.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

You can't just ask customers what they want and then try to give that to them. By the time you get it built they'll want something new.

I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture if you watched any teen comedy in the '80s. it's clear that malls are where we live!

Vivendi will be one of the very few top communications groups of the Internet age. We will have customers all over the globe providing services through all kinds of technology.

Our business is about technology yes. But it's also about operations and customer relationships.

More than 20 years on sustained competition informed customers and the rapid growth of new technology provide the necessary environment for substantial deregulation.

I'm not a tech guy. I'm looking at the technology with the eyes of my customers normal people's eyes.

There is no point in launching technology before customers are ready to use it.

Intel's still our main partner. We have not announced anything with AMD and don't have anything planned but we're constantly being aware to make sure our customers get the best technology.