As Members of Congress we can now engage with our constituents via online innovations like the Huffington Post while a small business in rural Oregon can use the Internet to find customers around the world.

There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward even if it requires learning new skills. Kindle is an example of working backward.

You have got to have discipline and focus - on the customer and how you run the business.

The jewelry business is a very very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.

A satisfied customer is the best business strategy of all.

There is one other business where the customer is always wrong and that's the media.

Business is not just doing deals business is having great products doing great engineering and providing tremendous service to customers. Finally business is a cobweb of human relationships.

The purpose of a business is to create a customer.

The golden rule for every business man is this: 'Put yourself in your customer's place.'

Statistics suggest that when customers complain business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.