The owners don't win by having a lockout. Shutting down your business is not good for anybody and it's certainly not good for the players it's certainly not good for the fans. And that's most important to us.

I'm a big fan of small business ownership. I think it's the backbone of American innovation. But to be successful you first have to have the courage to go for it.

Statistics suggest that when customers complain business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

I don't think I ever got the hang of the writers' room. I love collaborating with people but I really do my best work alone and I think I would want to - if I did something again I think I'd want to take total ownership the way Aaron Sorkin or David Kelley does.