I get letters from kids teenagers and young girls who just want to be Mac. I've had quite a few people actually say that they're going to become a Marine or a JAG lawyer because of me... the character. I think that's pretty cool!

Stop being conned by the old mantra that says 'Leaders are cool managers are dweebs.' Instead follow the Peters Principle: Leaders are cool. Managers are cool too!

People aren't going to talk about it except me and that is communication and the visits I have personally had in our meetings with our store managers saying if you do these things you will be terminated period.

As a whole the managers today are different in temperament. Most have very good communication skills and are more understanding of the umpire's job. That doesn't mean they are better managers. It just means that I perceive today's managers a bit differently.

Well it is so difficult right now when you look out on the road and how fast people go and the more and more cars you see out there for teenagers you'd think a kid that literally a few years before was sitting back in a car seat in the back seat is now behind the wheel.

If you say 'I'm going to cut this song because I know the teenagers are going to love it ' well then you're going to alienate everybody else. When I cut my record I'm just going to cut the things that I like and whoever likes it likes it. That's too much work to try to figure out the demographic. That's too much like a business.

Do business managers have a commitment to anything more than the success of their company and to making money? It would be hard to say that they do. Indeed many business leaders deny that there is any conflict between self-interest and the interests of all.

Statistics suggest that when customers complain business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent interpersonal relationships.

I think all teenagers feel alone and that nobody else knows what they are going through and all that sort of stuff.