The law is an adroit mixture of customs that are beneficial to society and could be followed even if no law existed and others that are of advantage to a ruling minority but harmful to the masses of men and can be enforced on them only by terror.

Through their own actions customers can hold companies responsible to higher standards of social responsibility. Through collective action they can leverage their dollars to combat the force of those investors who myopically pursue profits at the expense of the rest of society.

It's sad that we have become so accustomed to bad service that we're shocked when we get good service.

We are so accustomed to think of religion as a thing between individual men and God that we can hardly enter into the idea of a religion in which a whole nation in its national organisation appears as the religious unit.

Favored Nations is a long-term commitment. Our hope is that those who are passionate about real musicianship will want to hear and own most of our albums. We will set out to attain the same direct relationship with our customers that we have with our artists.

Corporations invest in sophisticated CRM or Customer Relationship Management programs to effectively oversee their relationship with their customers at every point during the buying process.

It is so much easier to be nice to be respectful to put yourself in your customers' shoes and try to understand how you might help them before they ask for help than it is to try to mend a broken customer relationship.

Anyone working for a big company might be skeptical that a large business or even a strictly online business can form the same kind of friendly loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have and does not need if he can trust the brand. This explains the profitability of brands.