Favored Nations is a long-term commitment. Our hope is that those who are passionate about real musicianship will want to hear and own most of our albums. We will set out to attain the same direct relationship with our customers that we have with our artists.

Corporations invest in sophisticated CRM or Customer Relationship Management programs to effectively oversee their relationship with their customers at every point during the buying process.

It is so much easier to be nice to be respectful to put yourself in your customers' shoes and try to understand how you might help them before they ask for help than it is to try to mend a broken customer relationship.

Anyone working for a big company might be skeptical that a large business or even a strictly online business can form the same kind of friendly loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.

When a positive exchange between a brand and customers becomes quantifiable metrics it encourages brand to provide better service customer service to do a better job and consumers to actively show their gratitude.

I guess probably in my time in politics it continued to be affirmed to me that the African-American community despite being subscription television's most valuable customers they are very underserved by cable and satellite television programming options.

We have a lot of existing customers which are also considering Linux desktop migrations and rolling out some of these programs so we're learning from them.

Your most unhappy customers are your greatest source of learning.

I do believe states' rights was a sound doctrine that got hijacked by some unsavory customers for a while - like 150 years or so. I'm professionally obliged to believe that knowledge is better than ignorance but some kinds of forgetting are OK with me.

A lot of companies have chosen to downsize and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers they would continue to open their wallets.