So if you're a customer today the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.

We live in a media world simultaneously obsessed with technology and personality.

Technology has a shadow side. It accounts for real progress in medicine but has also hurt it in many ways making it more impersonal expensive and dangerous. The false belief that a safety net of sophisticated drugs and machines stretches below us permitting risky or lazy lifestyle choices has undermined our spirit of self-reliance.

I love the idea of anthropomorphizing machines. I love the idea of taking technology and giving it a personality.

If you really want to improve technology if you want things to work better and be better you've got to protect the person who spends a lot of effort money and time developing that new technology.

A company can spend hundreds of thousands of dollars on firewalls intrusion detection systems and encryption and other security technologies but if an attacker can call one trusted person within the company and that person complies and if the attacker gets in then all that money spent on technology is essentially wasted.

The medium is the message. This is merely to say that the personal and social consequences of any medium - that is of any extension of ourselves - result from the new scale that is introduced into our affairs by each extension of ourselves or by any new technology.

It's impossible to move to live to operate at any level without leaving traces bits seemingly meaningless fragments of personal information.

Inventor: A person who makes an ingenious arrangement of wheels levers and springs and believes it civilization.

Telephone n. An invention of the devil which abrogates some of the advantages of making a disagreeable person keep his distance.