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What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied if the stuff is getting stale if the shelf isn't right or if the offerings aren't right it's the same thing. You manage it like a small organization. You don't get hung up on zeros.

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Everyone has a story that makes me stronger. I know that the work I do is important and I enjoy it but it is nice to hear the feedback of what we do to inspire others.