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What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied if the stuff is getting stale if the shelf isn't right or if the offerings aren't right it's the same thing. You manage it like a small organization. You don't get hung up on zeros.

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I don't know much about creative writing programs. But they're not telling the truth if they don't teach one that writing is hard work and two that you have to give up a great deal of life your personal life to be a writer.