I came to Venice for the first time in 1968 and was lucky enough to make the acquaintanceship and then the friendship of two Venetians Roberta and Franco who remain my best friends here after almost 50 years.
When I see my staff take a step back because I've lost my cool about something food-related I say never apologise for your standards. If someone doesn't meet them then you should explain that and that you want it changed. I want my staff to be like that too.
