Buying a car used to be an experience so soul-scorching so confidence-splattering so existentially rattling that an entire car company was based on the promise that you wouldn't have to come in contact with it.

I know from my own experience and from other people in the business that when you come from a place where nobody knew who you were and then there is this sudden shift to where everybody now knows who you are there's an adjustment that you have to make.

Sometimes I think our problems are made worse by the kind of business we're in. Playing these road shows is a weird experience.

The nature of the global business environment guarantees that no matter how hard we work to create a stable and healthy organisation our organisation will continue to experience dramatic changes far beyond our control.

There are people in the public sector with a range of experiences that have no equivalent in business but are essential to governing like keeping a kid in school or helping someone get and hold a job. The value of those skills can't easily be measured against a bottom line.

There are pros and cons of experience. A con is that you can't look at the business with a fresh pair of eyes and as objectively as if you were a new CEO. Fire yourself on a Friday night and come in on Monday morning as if a search firm put you there as a turn-around leader. Can you be objective and make the bold change?

Freedom. Freedom of religion. Freedom to speak their mind. Freedom to build a life. And yes freedom to build a business. With their own hands. This is the essence of the American experience.

I've never felt like I was in the cookie business. I've always been in a feel good feeling business. My job is to sell joy. My job is to sell happiness. My job is to sell an experience.

In the business world everyone is paid in two coins: cash and experience. Take the experience first the cash will come later.

Rest assured that whatever station of life we are placed princely or lowly it contains the lessons and experiences necessary at the moment for our evolution and gives us the best advantage for the development of ourselves.