I'm glad about what's happening to the music business. This last crop of people we had in the 90s who are going away now they didn't like music. They didn't trust musicians. They wanted something else from it.

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With the never-ending stream of new social technologies apps and platforms rolling out every day its easy to get lost in the minutiae of social media. Yet for there to be effective change especially within large top-down hierarchical institutions a company must have an over-arching understanding of the new role it has to play.