It is so much easier to be nice to be respectful to put yourself in your customers' shoes and try to understand how you might help them before they ask for help than it is to try to mend a broken customer relationship.

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To talk about balance it's easier to talk about what's out of balance. And I think anytime that you have any disease and disease meaning lack of ease lack of flow... dis-ease. So any time there's disease you're out of balance whether it's jealousy anger greed anxiety fear.