We learn wisdom from failure much more than from success. We often discover what will do by finding out what will not do and probably he who never made a mistake never made a discovery.

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Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par it's our fault plain and simply.